Left handed Handshake

If somebody sticks out their hand to greet you, you are expected to stick out your right hand to shake theirs. When you discover that they have given you their left hand you have two options.

• Stick out your left hand instead.
• Ask your friend to give you the correct hand.

If you apply both of the above, you will have the same original problem, in reverse.

Ie: You have your left hand out and he has his right.

This ludicrously simple example illustrates a lapse in logic that accounts for at least half of the problems that are bungled by a badly managed call center.

When LPT 1 port  fails to address the printer. The possibilities are as follows:

• Printer is currently connected to LPT2 (another port).
• Software is sending the job to LPT2 and not LPT1.
• Other.

As in the Left-handed Handshake example if both of the Printer is moved to another port and the software is told to send to print job elsewhere, the technician has recreated the left-handed syndrome.

Sounds so silly, but I have seen it happen to many good people.